Terms and conditions and rules

Terms and conditions

The General Terms and Conditions of the www.coachingtosuccess.si website are drawn up in accordance with the Consumer Protection Act (ZVPot- UPB2), based on the recommendations of the Chamber of Commerce and Industry and international e-commerce codes. These terms and conditions aim to make your purchase easier and to increase your satisfaction when using our products.

The Terms and Conditions of Sale set out the rights and obligations of customers when ordering products available on the website www.coachingtosuccess.si and the business relationship between the supplier and the customer.

The entire content of the website, regardless of format (text, images, films, sounds, etc.) is protected by copyright. The content of the website may not be used for any purpose other than the user’s personal viewing, unless the provider has given prior written and express permission to the contrary. In case of misuse, the user shall be held criminally and materially liable.

By using the website www.coachingtosuccess.si, the user accepts and agrees to all the provisions of the General Terms and Conditions. In the event that you do not agree to these General Terms and Conditions, you are requested to immediately discontinue access to the website.

Please read the General Terms and Conditions and our Privacy Policy, which relates to your privacy and personal data.

Intellectual property right

The Provider owns all necessary rights for trademarks and other products that appear on the Website. The trademarks appearing on the website are protected in accordance with national and international legislation. By publishing the trademarks and allowing the use of the website, the provider does not waive the rights arising from the trademarks. In the event of misuse of the trademarks, the user shall be held criminally and materially liable.

The entire content of the website, regardless of its form, is protected by copyright. All copyrights are the property of the online shop provider.

Online shop

  • The user may make purchases via the website, which can be accessed via the following link: www.coachingtosuccess.si.
  • The written general terms and conditions form an integral part of the contractual relationship between the provider and the purchaser – the purchase contract.
  • By registering on the website or by placing an order via the online shop, the user confirms that he understands and accepts the general terms and conditions.
  • The user does not need to register in order to make a purchase in the online shop.
  • The information provided in the online shop (product descriptions, photographs) is approximate. We reserve the right to make minor changes to the product description, without obligation to inform the user.
  • The offers on the site are limited in quantity and time.
  • The stock quantities published on the website are for information only and are subject to change without notice.

Product images

We endeavor to provide appropriate images for all products in our online shop www.coachingtosuccess.si. In the event of any differences between the colour deviations and the actual products, this does not affect the product characteristics. We allow for the possibility of inaccuracies in data, images, text, audio and video material. Decorative material in pictures is not included in the price unless otherwise stated. In the event of errors, we will allow you to withdraw from the contract at our expense.

Prices and taxes

All prices are expressed in EUR (Euros) and are final prices. Prices of items do not include delivery or postage costs unless otherwise stated.

The shop offers the following payment methods:

  • by bank transfer to the account of the manager of the online shop Insights d.o.o. according to the offer/invoice.

The purchase contract is kept with the company and can be obtained upon written request. Please send your request to:

Insights d.o.o., Trčova 211, 2229 Malečnik.

For each order, the customer receives an invoice by e-mail and in e-form only.

Saving an order or contract

The confirmed order or the concluded contract is stored electronically at the registered office of Insights d.o.o., Trčova 211, 2229 Malečnik. The Buyer may obtain a copy of the Contract by request by e-mail to [email protected] or by telephone 040 808 999.

Delivery period

For products in stock, delivery is up to 8 working days. In the event of a longer delivery time, you will be informed of the delivery time by e-mail or by telephone.

Nature of transaction

By placing an order through the Site, you agree that you are a PHYSICAL PERSON purchasing the Products for your own use. At the same time, the user acknowledges and agrees that this is a purchase order. Legal persons may contact us via email at [email protected].

You will be notified of all the details of your online order at the email address you provided in the shopping cart when entering your details. If you do not receive this, there is a possibility that you have provided an incorrect email address. If this is the case, please contact us at [email protected].

Order cancellation

When a user places an order, he/she will receive an e-mail confirming receipt of the order. If the delivery time is more than 8 working days, the supplier will notify the customer. The User has the right to cancel the order before receiving an electronic notification from the Supplier that the shipment has been dispatched or ordered to the Brand Supplier. To cancel an order, the User shall send an e-mail to the Provider. The cancellation request must contain the user’s name and surname, address, order number and date of order, the subject (e-mail) must read: CANCELLATION OF ORDER and the ORDER NUMBER, which is written in the header of the order confirmation, which is sent to your web address immediately after the order confirmation/submission.

Withdrawal, exchange and return of products

  1. Article 43d(1) of the Consumer Protection Act provides that if the consumer has already received the goods and withdraws from the contract, the consumer shall return them (hand them over to the undertaking or to a person authorised by the undertaking to take delivery of the goods) immediately or, at the latest, within 14 days of the notification of withdrawal from the contract.

In the event of withdrawal from the contract, the company must, within 14 days of receipt of the goods, return any payments received which were charged to the consumer at the time of conclusion of the contract (placing the order). The company shall return the payments received to the consumer by the same means of payment as that used by the consumer. Refunds shall not be made in cash.

The product you wish to return or exchange must be :

  • unused
  • not worn
  • clean
  • undamaged
  • with the labels attached and in the original undamaged packaging.

Products sold in their original packaging must be returned in their original packaging with their original labels

Products purchased during promotions cannot be returned and there is no claim for such products.

If you have already started using the product, withdrawal from the contract and return of the product are no longer possible.

We recommend that you carefully open the packaging and keep it in its original condition, and keep the labels attached to the product until you are sure that it is suitable.

If you require further information, please contact us at [email protected] or at the address below:

Insights d.o.o., Trčova 211, 2229 Malečnik

If the product does not suit you, please send it to the above address. Please enclose a copy of the original invoice with the product and write your transaction account number on it, to which we will transfer all payments received for this product that were charged to the consumer at the time of the conclusion of the contract (placing the order), no later than 14 days after the cancellation of the product. Refund of the purchase price in cash is not possible.

For returns of products paid for via PayPal, we will refund the purchase price via PayPal. For returns of products paid for by bank transfer, we will refund the purchase price to your transaction account.

The costs associated with the return or exchange of the goods will be borne by the user. The user must return the products undamaged.

Failure to return the ordered products shall not be considered as withdrawal from the contract, but as a breach of the contractual relationship between the provider and the customer.

Complaints – Service / Repair – Material defects

Because we know that the customer wants to use the product without interruption, in the event of a product complaint, we will do everything we can to ensure a working product as soon as possible.

If you have made a purchase and the product was not working, had a defect or the new product you purchased was defective (and you returned it within 8 days), we will replace the product in accordance with the product replacement conditions (the goods received must be returned undamaged, in the same quantity, in the original packaging and with the invoice). If the same product is not in stock, we will replace the product with an equivalent, more expensive product at an additional cost to the customer or send the product to be repaired, in accordance with the agreement with the customer.

Should a product still under warranty break down, please deliver it to us and you will be asked to complete a warranty claim form. The product will be sent with all documentation to an authorised repairer (or to the manufacturer) for inspection and repair. The time taken to return the product depends on the fault and you will be informed when we receive the information from the repairer or the manufacturer. If repair is not possible, we will replace the product with an identical product. If the same product is not in stock, we will replace it with an equivalent, more expensive product at an additional cost to the customer or refund the purchase price, as agreed with the customer.

If you find a material defect in the product, you must deliver the product to us as soon as possible. You must describe the defect in detail and allow us to inspect the product (the inspection will be carried out at the repair shop).
a safe defect, we will offer to rectify the defect, refund the amount paid in proportion to the defect, replace the product or refund the amount paid.

Offers and promotions

Current offers and promotions are valid only in the online shop www.coachingtosuccess.si.
In the case of promotions, the benefit is calculated on the regular price.
Discounts and promotions are not cumulative.


The company guarantees the originality of all products.


The provider does not guarantee the accuracy or correctness of the content published on the website, nor does it accept any liability for damages that may be suffered by the user as a result of reliance on the content published.

The company is responsible for the entire content of the texts and photographs published on our website.

The provider reserves the right to disable the website or to prevent access to it due to technical or other problems and maintenance, which also implies disabling or hindering the use of the online shop. T he Provider shall not be liable to compensate the User for any loss, damage or costs (damages) incurred by the User as a result of the termination of the online shop.

Insights d.o.o. shall use its best endeavours to ensure the consistency and up-to-dateness of the information published on the online shop. However, the characteristics of the products, their stock and price may change so quickly that Insights d.o.o. is not able to correct the information in the online shop. In such a case, we will inform the customer of any changes and give him the opportunity to cancel the order or exchange the product ordered.

Ratings, opinions and recommendations

  • Opinions, evaluations and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.
  • Insights d.o.o. allows any user of the online store to write an opinion, and before final publication Insights d.o.o. inspection. Insights d.o.o. will not publish opinions or contributions that are in any way offensive, inappropriate or that, according to Insights d.o.o. they do not provide benefits to other users and visitors.
  • By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and Insights d.o.o. permits the publication of part or the entire text in all electronic and other media. Insights d.o.o. has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of Insights d.o.o., including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments, and that he transfers these rights to Insights d.o.o., non-exclusively and without temporal and geographical limits.


Complaints and disputes

Insights d.o.o. complies with applicable consumer protection legislation. Insights d.o.o. is doing its best to fulfill its duty of providing an effective complaint handling system. In case of problems, the buyer contacts Insights d.o.o. can be connected by phone at +386 (0)808999 or by e-mail at [email protected]. The complaint is submitted via the e-mail address [email protected]. The appeal process is confidential. Insights d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. That’s why Insights d.o.o. makes every effort to resolve any disputes amicably.

The court in Maribor, Slovenia is competent to resolve any disputes.

Out-of-court settlement of consumer disputes

The company Insights d.o.o. in accordance with legal norms, it does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

You can also contact the online dispute resolution platform for possible dispute resolution. The SPRS platform can be found at the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL

The invalidity of any general condition does not cause the invalidity of other conditions.

The general terms and conditions come into effect on: 21/12/2021 12. 2021

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